FAQ
Processing Time?
Most of our products are made to order, and the production time varies depending on the item. Wigs and shoes are usually completed within a week. Simple costumes take about two weeks, while more intricate designs may require up to a month or longer. Props and armor typically take even more time to finish due to their complexity.
For certain orders, such as armor pieces, production requires additional time and scheduling. If an order is placed at the beginning of the month, it might not enter production until the end of the month. From there, it typically takes 2 to 3 weeks to complete. This means the overall production time for such items can take up to two months. We appreciate your understanding and patience!
Shipping Time?
For lighter or smaller items like costumes, shoes, or wigs, we typically ship via 4PX or China Post, with delivery taking around 2 to 4 weeks.
For heavier or bulkier props, we use channels like EMS or FedEx, which usually take 1 to 4 weeks.
Please note that shipping times are not guaranteed and may be affected by various factors.
If you require expedited shipping, feel free to contact us before or after placing your order.
Fast Shipping Request?
Most orders are shipped via standard shipping, which typically takes 2 to 4 weeks for delivery. If you need your order urgently, please contact us before or after placing your order to let us know your specific timeline. We can arrange for faster delivery using express courier services, though this may incur additional charges.
Sizes?
Custom-made items like costumes, armor, and shoes require specific measurements for production. You can provide your measurements either before or after placing your order.
Customs Fees?
Customers are responsible for managing customs clearance in their country. It’s important to ensure that all necessary documentation and requirements are met to avoid delays or issues. Please note that if the shipment is returned to us due to unsuccessful customs clearance, we are unable to take responsibility for the return or any associated costs. We recommend checking with your local customs office if you are unsure about the process.
Return or Refunds?
If there are quality issues with the product or if it is damaged during shipping, please contact us at cosplaysparks@gmail.com within 48 hours after receiving the item to discuss the process for a refund, return, or exchange.
Once production has begun after placing the order, we do not accept refund requests.
If the return is caused by the customer failing to clear customs on time, we are unable to offer a refund.
For returns due to failure to sign for the package in time, the customer will be required to pay the shipping fee again for resending the item. We recommend customers ensure timely clearance and signing to avoid such situations.
Please feel free to contact us if you have any questions or concerns.
Custom Cosplay Requests?
We can create any cosplay product for our customers, including costumes, wigs, props, shoes, and more. Feel free to reach out with your inquiries—attaching reference images or videos would be greatly appreciated to ensure we bring your vision to life! Contact us at cosplaysparks@gmail.com.
Most of our products are made to order, and the production time varies depending on the item. Wigs and shoes are usually completed within a week. Simple costumes take about two weeks, while more intricate designs may require up to a month or longer. Props and armor typically take even more time to finish due to their complexity.
For certain orders, such as armor pieces, production requires additional time and scheduling. If an order is placed at the beginning of the month, it might not enter production until the end of the month. From there, it typically takes 2 to 3 weeks to complete. This means the overall production time for such items can take up to two months. We appreciate your understanding and patience!
Shipping Time?
For lighter or smaller items like costumes, shoes, or wigs, we typically ship via 4PX or China Post, with delivery taking around 2 to 4 weeks.
For heavier or bulkier props, we use channels like EMS or FedEx, which usually take 1 to 4 weeks.
Please note that shipping times are not guaranteed and may be affected by various factors.
If you require expedited shipping, feel free to contact us before or after placing your order.
Fast Shipping Request?
Most orders are shipped via standard shipping, which typically takes 2 to 4 weeks for delivery. If you need your order urgently, please contact us before or after placing your order to let us know your specific timeline. We can arrange for faster delivery using express courier services, though this may incur additional charges.
Sizes?
Custom-made items like costumes, armor, and shoes require specific measurements for production. You can provide your measurements either before or after placing your order.
Customs Fees?
Customers are responsible for managing customs clearance in their country. It’s important to ensure that all necessary documentation and requirements are met to avoid delays or issues. Please note that if the shipment is returned to us due to unsuccessful customs clearance, we are unable to take responsibility for the return or any associated costs. We recommend checking with your local customs office if you are unsure about the process.
Return or Refunds?
If there are quality issues with the product or if it is damaged during shipping, please contact us at cosplaysparks@gmail.com within 48 hours after receiving the item to discuss the process for a refund, return, or exchange.
Once production has begun after placing the order, we do not accept refund requests.
If the return is caused by the customer failing to clear customs on time, we are unable to offer a refund.
For returns due to failure to sign for the package in time, the customer will be required to pay the shipping fee again for resending the item. We recommend customers ensure timely clearance and signing to avoid such situations.
Please feel free to contact us if you have any questions or concerns.
Custom Cosplay Requests?
We can create any cosplay product for our customers, including costumes, wigs, props, shoes, and more. Feel free to reach out with your inquiries—attaching reference images or videos would be greatly appreciated to ensure we bring your vision to life! Contact us at cosplaysparks@gmail.com.